Management Systems Standards: The Story So Far is the first comprehensive survey on Canada's experience with these influential management systems standards. The product of nearly 3,000 interviews with registered and unregistered private-sector firms, this survey answers key questions on ISO 9000 and its successors, including:

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• Who's using the standards? Who isn't?
• How much do users know about the standards, and where do they get their information?
• Why do businesses use the standards, or decide not to use them?
• How well does the registration process serve the needs of the organizations that undertake it?
• What are the results of using the standards?
• How do users and non-users feel about the standards?

Whether you're already registered to ISO 9000, ISO 14000 or QS-9000, or simply considering registration, this survey will help you to learn from the experiences of hundreds of other businesses like yours.